NATIONWIDE SHIPPING INFORMATION
Estimated shipping time is between 2-10 business days. Deliveries to more remote areas may take longer. All orders are delivered in temperature controlled trucks.
-
Delivery times may be affected by weather or order volumes.
-
All Shipping fees at checkout are calculated and set by our couriers.
-
Any additional attempts or redirects will be at an additional cost.
-
Someone of legal drinking age must be there to receive and sign for the delivery.
- Please note deliveries occur Monday-Friday between 6am-7pm.
Deliveries will receive tracking information once the order has been processed and shipped.
HOW DO I CANCEL MY ORDER?
To cancel your order, please reach out to ecomwhse@willowpark.net with your order number and the reason for cancellation. Please note if an order has shipped and you choose to cancel, shipping fees will not be refunded.
I PAID FOR SHIPPING BUT WANT TO PICKUP FROM STORE. HOW DO I GET REFUNDED?
Please email ecomwhse@willowpark.net to be issued a refund for shipping costs. Please note that shipping fees are non-refundable if your order has shipped or delivery was attempted.
LOCAL DELIVERY INFORMATION
Willow Park Wines & Spirits currently offers local delivery through our website within Calgary and Edmonton city limits as well as Airdrie. Available delivery windows are Monday to Saturday 11am - 3:30pm and 4pm – 8pm, and Sundays 11am - 3:30pm.
Delivery to Strathmore, Okotoks, High River, Cochrane, Banff, Canmore, Dead Man's Flats, Lac de Arcs, Harvie Heights, Exshaw, Sherwood Park, Beaumont, St. Albert, Stony Plain, Devon, Leduc/Nisku, Fort Saskatchewan, Spruce Grove are available for an additional cost. Available delivery windows vary by location, please contact ecomwhse@willowpark.net. Please note the following:
-
Someone of legal drinking age must be there to receive and sign for the delivery.
-
After two delivery attempts, the package will be shipped back to the closest retail location. Under no circumstances are we able to leave an order unattended. If you would like another reattempt at delivery, please contact us at ecomwhse@willowpark.net.
-
After two failed delivery attempts, the order will be cancelled and refunded to the credit card used minus shipping fees.
RETURNS
Willow Park Wines & Spirits goal is for 100% customer satisfaction. If you are not completely satisfied with your purchase, or need to return an item for any reason, please contact us at ecomwhse@willowpark.net.
-
Refunds can be made up to 30 days after purchasing the item(s).
EVENT TICKETS
Tickets are refundable or exchangeable up to 48 hours prior to each event. Don't hesitate to get in touch with us at tickets@willowpark.net with any inquiries.