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General FAQ

WHY ISN’T MY COUPON WORKING?

Please reach out to us at alyssa@willowpark.net if you are having an issue using a coupon. Please include the coupon code you are trying to use.


I CHANGED MY EMAIL ADDRESS AND WANT TO UPDATE IT ON YOUR EMAIL LIST. HOW DO I DO THAT?

Please reach out to us at alyssa@willowpark.net to be added into our email list with an updated email. 


I WANT TO CANCEL MY ORDER. HOW DO I DO THAT?

To cancel your order, please reach out to us at alyssa@willowpark.net letting us know the reason for cancellation and the order number of the order you’d like to cancel.


I ACCIDENTALLY PAID FOR SHIPPING BUT I WANT TO PICKUP. HOW DO I GET REFUNDED?

Please call or email Alyssa at 403-296-1640 ext. 249 or alyssa@willowpark.net to be issued a refund for shipping costs. 


WHERE DO YOU DELIVER TO?

Willow Park Wines & Spirits will deliver orders to a residential or business address. If possible, it’s recommended to ship to a business address for the reasons below:

- Someone of legal drinking age must be there to receive and sign for the delivery

- If no one is home after 2 delivery attempts, the package will be shipped back for pickup at our Main Store location in Willow Park Village. If you would like another reattempt at delivery, please reach out to us at alyssa@willowpark.net to have a new delivery booked.

Willow Park Wines & Spirits offers delivery everyday between the time slots of 11am – 2pm, 2pm – 5pm, and 5pm – 8pm. The cost of delivery within city limits starts at $12 for up to 12 bottles. Order before noon for sale day delivery for all products excluding ‘ONLINE ONLY’ offers.  Online Only offers will be available for delivery beginning Friday of that week.



WHEN WILL MY ORDER BE AVAILABLE FOR PICKUP?

MAIN STORE PICKUP OPTION

If you order an Online Only Sale item(s) between Monday-Wednesday, pickup begins at 3pm that Thursday. We typically need to specifically order these items in for the sale, so these items are not available for same day pickup. 

If you order any other item, your pickup will be available within 2-4 hours unless otherwise communicated. Please wait for your pickup confirmation email before you drive to the store


EAU CLAIRE STORE PICKUP OPTION

If you order an Online Only Sale item(s) between Monday-Wednesday, pickup begins at 3pm that Thursday. We typically need to specifically order these items in for the sale, so these items are not available for same day pickup.

If you order any other item, your pickup will be after 3pm the following day unless otherwise communicated.  Please wait for your pickup time confirmation email before you drive to the store.

Please note our Eau Claire store is located within a mall and does not have direct access to outside. Due to limited staffing at this location, we are not able to accommodate with carry-outs with orders during some periods. 


HOW DOES FREE IN-STORE PICKUP WORK?

By choosing our FREE in-store pickup option during your online shopping checkout you've let us know that you'd like to personally pickup your online order at either our Main Store in Willow Park Village or our Eau Claire Store downtown.


HOW WILL I KNOW MY ORDER IS READY?

You will receive two emails from us. One email confirms we have received your order and a second email that confirms your order is ready to be picked up. 

**PLEASE WAIT FOR THE 2ND EMAIL FROM US CONFIRMING YOUR PICKUP TIME BEFORE MAKING A TRIP TO THE STORE.**


WHERE TO GO WHEN YOU PICKUP YOUR ORDER

Upon arriving at your chosen store, please look for signage on where our ONLINE pickup area is located. Alternately, please let a member of our Trusted Expert team know you are there to pick up your online order and they'll be able to direct you to where your order is.


WHAT YOU NEED TO BRING TO PICKUP YOUR ORDER

In order for us to send your order home with you, you will be required to show the following information:

Valid Government Issued Photo ID

**If someone else is picking up your order, please make a note on your order before placing or email the store at alyssa@willowpark.net. Let us know their full name and ensure they have a valid government issued photo ID. We will be unable to release your order to anyone other than you without proper notification.


WHY DOES EAU CLAIRE HAVE DIFFERENT PICKUP TIMES?

Our Eau Claire store does not carry our full inventory so to ensure all the products you would like to order will be ready for you we have pre-set a day delay in pickup. Online Only Sale items are still available for the regular pickup after 3pm Thursday’s. You may receive your pickup confirmation from our team letting you know your order is ready earlier should we have all the items in-stock.


**ALL DATES AND TIMES ARE SUBJECT TO CHANGE**

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