Careers
Cashier
This position is not currently active.
Position: Full-Time
Reports To: Store Manager
Join the Trusted Expert team at Willow Park Wines & Spirits, a 2020 Market Watch Leader for Beverage Retailer of the Year for North America. Our passionate and energetic young team has proven to be the best in the business with numerous awards throughout its 30 years in business
We are looking for an enthusiastic and detail-oriented individual to join our Calgary Main Store location as a cashier. This is a fantastic entry level position for anyone interested and looking to know more about wine, beer, and spirits!
Requirements and Responsibilities
• Welcoming customers, answering questions, helping them locate items, and providing advice or recommendations
• Balancing the cash register and generating reports for credit and debit sales
• Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer
• Processing refunds and exchanges, resolving complaints or involving supervisor when necessary
• Bagging or boxing purchases to ensure safe transport
• Confirming customers are of legal age by checking their government-issued I.D.
• Maintaining a clean workspace
Qualifications and Skills
• High School Diploma or equivalent
• At least 18 years of age
• Customer Service or cashier experience will be considered an asset
• Basic math and computer skills
• Ability to stand, walk, lift cases of wine (25 lbs), and work with other team members in a fast-paced environment to provide excellent service
• Attention to detail
• Helpful, courteous approach to resolving complaints
• Must be available for weekend and holiday shifts
Delivery Driver
Position: Full-Time
Reports To: Warehouse Manager
Join the team at Willow Park Wines & Spirits, a 2020 Market Watch Leader for Beverage Retailer of the Year for North America. In addition to retail, we have a large commercial liquor business stocking the best bars and restaurants throughout the province. Our passionate and energetic team has proven to be the best in the business with annual awards from Best of Calgary, Calgary’s Choice Awards, and many others over its 30 years in business.
We are looking to grow our team by adding a Full-Time delivery driver to our Edmonton distribution center. We need an ambitious and hardworking individual who is capable of lifting cases and moving kegs (up to 150 lbs.), while conducting themselves in a courteous and professional manner. Our ideal candidate will be a customer service focused leader with a proven track record of great communication, strong interpersonal skills, and a desire to be part of a fast-paced and energetic environment. If you are looking to be part of an incredible team, grow your career, and engage with customers every day, this is the job for you!
Responsibilities and Duties:
• Drive the company vehicles (up to a 5-ton truck size) in a safe and courteous manner
• Navigate the roads of Calgary and surrounding area
• Perform the delivery of goods to customers
• Assist with the day-to-day operations of the warehouse
• Conduct regular checks of the vehicle and report issues to the Fleet Manager
• Identify damaged, lost, or missing product and notify management
• Engage with the customers in a professional manner and work to solve any issues that may arise
Qualifications and Skills:
• Proven experience as a delivery driver driving a 5-ton truck for a minimum of 2 years
• Experience driving in winter conditions is strongly preferred
• Customer service experience will be considered an asset
• Past experience in wines, spirits or hospitality will be considered an asset
• Fast learner with the ability to adapt to situations as they arise
• Flexibility to work weekends and holidays if necessary
• Valid driver’s license
• Drivers Abstract Required
• Must be able to lift 150lbs/72 kgs
Senior Trusted Expert
Do you have a passion for learning, teaching and people? Then this opportunity might be for you!! Willow Park Wines & Spirits is looking for an energetic individual that has excellent customer service skills to take on the role of Senior Trusted Expert.
Here at Willow Park Wines & Spirits we value our employees. We are a tight knit group that loves to work together and provide great customer service to our customers. We also provide many learning opportunities for our staff that allows them to grow their product knowledge and we try to support growth of our employees in anyway that we can.
This position reports to the Store Management Team for the successful delivery of the
role.
Position Summary:
The Senior Trusted Expert will be in an essential position in teaching and engaging
customers with their passion and expertise of wine, beer and liquor to maximise
sales, customer experience and establish strong customer relations. This position will assist management with the development and mentoring of junior staff with product knowledge and customer engagement.
Providing excellent customer service and assist customers with complaints to find a satisfactory resolution.
Passionate about all categories and always working on expanding your own personal development.
Curating your customer following and updating them on new exciting products in your category.
Able to speak, teach and engage a group up to 120 participants in events and classes.
Assist store management team with overseeing the setup and execution of events.
Training and mentoring junior staff on product knowledge including other Saskatchewan locations on a quarterly basis.
Assisting in engaging and bringing on new clients for our Bordeaux Futures Program.
Liaison with the SK store managers and head office on promotions & customer experience product requirements.
Consulting with B2B customers on wine lists and events.
Other duties as required.
Knowledge, Skills, And Abilities
Working knowledge and understanding of ERP.
Willingness to partake and obtain WSET credentials.
Proven leader and mentor.
Microsoft Office experience.
Proven problem-solving abilities and analytical skills.
Effective organizational and interpersonal skills.
Strong attention to detail and follow-through skills.
Must have ability to work independently and as a team.
Flexible must be able available evenings and weekends.
Apply Now