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Event Tickets FAQs

Will I be required to show my QR code ticket(s) to enter the event? 

Yes. All guests will be required to show their tickets or QR codes at check-in. Please save your tickets to your phone, add to your Apple Wallet or Google Pay, or print a physical copy. 

How do I transfer my ticket(s) to another person?

  1. Click the ‘View’ button.
  2. Click the ‘Transfer Ticket’ button. 
  3. Fill in the form with your first name, last name, email and/or phone number.
  4. Click the ‘Transfer Ticket’ button. 
  5. The ticket will be canceled and a new ticket with QR code will be sent to your recipient’s email or phone. 
  6. If the recipient does not receive the new ticket in their inbox, please ask them to check their junk or spam folders.
  7. If you experience any issues, please contact our Events Manager, Rachel McKenzie at rachelm@willowpark.net  

Please note, tickets must be transferred individually. 

When should I receive confirmation for my ticket(s)?

You should receive a ticket confirmation email right away. If the email does not appear in your main inbox, check your junk or spam folder. If you experience any issues, please contact our Events Manager, Rachel McKenzie at rachelm@willowpark.net  

How do I add my ticket(s) to Apple Wallet Pass?

  1. Under the ‘View’ button, click ‘Download Apple Wallet Pass.’ 
  2. Click the ‘Add’ button. 
  3. Open your Apple Wallet Pass app to view your tickets. 

Please note, older iPhones may not be compatible with Apple Wallet Pass. 

I want to cancel my ticket(s), how do I get a refund? 

Tickets are refundable or exchangeable up to 48 hours prior to each event. Please contact Rachel at rachelm@willowpark.net with any inquiries.

When is the deadline to transfer my ticket(s) to another person?

There is no deadline to transfer tickets, as long as it is completed before the event begins. With our QR code system, tickets can be transferred with ease instantly.