Willow Park Wines and Spirits

Frequently Asked Questions

  1. What is the Willow Park Wines & Spirits Cellar Club?
  2. Is the Cellar Club only a wine club?
  3. Do I need to show my card with every purchase?
  4. I signed up online will I still receive a card?
  5. Is there a cost to join the cellar club?
  6. What value do Cellar Points have?
  7. How do I earn Cellar Points on my purchases as a club partner?
  8. How do I redeem my Cellar Points?
  9. What is preferred partner pricing and how will I know what these products are?
  10. Can I update my profile that I filled in
  11. Can I trade my cellar points in for cash?
  12. Can I use all my Cellar Points at one time?
  13. What happens to my points if I move?
  14. If I return a purchase what happens to my Cellar Points?
  15. Can I share an account with someone?
  16. Do my Cellar Points carry over each year?
  17. How are new offers and promotions shared with Cellar Club members?
  18. Can I transfer my Cellar Club Points to someone?
  19. What is the Cellar Club area on the Willow Park Wines & Spirits website?

1. What is the Willow Park Wines & Spirits Cellar Club?

The Cellar Club is our free loyalty rewards program that offers you exclusive offers, events and lets you earn points on your purchases that you’re able to redeem as rewards. (“Rewards”)

2. Is the Cellar Club only a Wine Club?

Not at all. While we of course, will have many exiting wine offers, you’ll also be able to take advantage of beer, spirit and event promotions as well as a Cellar Club partner.

3. Do I need to show my card with every purchase?

You are always welcome to use your card when you are checking out but if you don’t have it handy our cashier team can also pull up your file with your phone number to access your account.

4. I signed up online will I still receive a Cellar Club card?

Of course you do. When you sign up for the Cellar Club online you will have your choice to either pick up your new partners card in-store or have it mailed to you. Either the way the card will be fully activated for you when you receive it and you’ll be an active partner right away.

5. Is there a cost to join the Cellar Club?

Not at all. The Cellar Club is a free program to join.

6. What value do Cellar Points have?

Every dollar you spend has a value with the base value of $10 = 1 point. However, you can look forward to special promotions on products and events that will have you building your point balance even faster.

7. How do I earn Cellar Points on my purchases as a club partner?

Every time you purchase a product either online or in-store you’ll receive 1 point for every $10.00 you spend.

8. What is preferred partner pricing and how will I know what these products are?

As a Cellar Club Rewards partner we’ve secured preferred partner pricing for you on over 75 products so you can always enjoy great savings on the brands you love. Look for the Cellar Club marker on the shelf tag to easily find the products included in these everyday savings.

9. Can I redeem my cellar points in for cash?

Your Cellar Club Points have no cash value and can only be used for purchases at Willow Park Wines & Spirits. You are be able to redeem your points for a Willow Park Wines & Spirits gift cards.

10. Can I use all my Cellar Points at one time?

Your points are yours and it will be up to you when and how you’d like to use them so if you’re saving up for something special or using them for discounts on an ongoing basis the points will be there for you when you’re ready.

11. What happens to my points if I move?

If you happen to be moving we will keep your whenever points safe for you until you’re ready to use them again.

12. Can I use my points for online purchases?

Yes. While we are waiting for a full integration with our online system to occur later this year you’ll still be able to use your points online by emailing info@willowpark.net and asking to have your points converted into an online shopping amount. Our team will then send you back a special code to use online for your purchases and deduct the point value from your account.

13. If I return a product what happens to my Cellar Point balance?

If you need to return a product then the corresponding total of Cellar Points that were accrued with the purchase will be deducted from your account.

14. Can I share my account with someone?

A Cellar Club account number can be shared as long as you live at the same address as the person you would like have added on to your account. The account however, will be registered under one person as the main contact person on the account and only with the primary persons approval can any point redemption take place.

15. Do my Cellar Club points carry over each year if I don’t use them?

Yes. Your points do not expire and are carried over for you into the next year.

16. How will I find out about new offers and promotions as a Cellar Club Member?

Watch your in-box. Each week Cellar Club members will receive special offers sent directly to the email that we have on record for them.

17. I am not receiving emails for the Cellar Club offers. What can I do?

If you find that you’re not receiving emails from us please check your spam or clutter email accounts and add us to your safe sender list. We also just reaching out to us at info@willowpark.net and having us check that we have the correct email for you on file.

18. Can I transfer my Cellar Club points to someone else?

If the person who you’d like to transfer points to is also a cellar club member then please reach out to us at info@willowpark.net and let us know their full name and the number of points you’d like to transfer and one of our team will be in touch to confirm the transfer with you before we make the move.

If the person is not yet a Cellar Club member then they will have to enroll first, before we are able to transfer your points to them.

19. What will I find in the special Cellar Club Members area on the WPWS website?

The Cellar Club Members area on the website is filled with fantastic special offers, recipes, travel tips, and so much more. The area has been designed to be your go-to place for great information and insiders advice on wines, beers and spirits so that you’ll always feel confident in what your serving and enjoying in your glass.

Sign up in-store today!

Launching Friday, August 18th.


Taste

Taste

Every Sip Rewards You.

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Earn

Earn

Build Your Points Quickly.

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Enjoy

Enjoy

It’s So Easy To Spoil Yourself.

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